Pricing
Start free with 10 lifetime completions, then pick a paid tier when you’re ready. Every tier includes the widget, the dashboard, and tagged churn reasons.
Free tier: 10 lifetime completions · Paid plans via Paddle · Widget works with any payment stack on your site
Core product value doesn’t hide behind higher tiers—you’re choosing capacity and depth, not basics.
Short, empathetic dialogue—not a 20-field survey—so users actually explain what went wrong.
Transcripts, tags, and filters so you can act on churn reasons without digging through support tickets.
Workspaces are isolated per account. Everyone starts on Free (10 lifetime completions), then Paddle for paid tiers; your customers’ payments stay on whatever gateway you already use.
One script, a public key, and a cancel trigger—most teams wire the first version in under an hour.
A quick view of limits and add-ons. For exact enforcement, see your dashboard after sign-up.
| Capability | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Exit chat widget & overlay | ||||
| Dashboard: overview, conversations, insights | ||||
| Auto-tagged churn reasons & themes | ||||
| Win-back queue | ||||
| Completed exit chats (included) | 10 (lifetime) | 50 / mo | 300 / mo | Unlimited |
| Conversation history retention (then auto-deleted) | 7 days | 30 days | 90 days | 90 days |
| Competitor & feature-mention rollups | ||||
| Conversation export (CSV) | ||||
| Widget: works with any payment stack on your site | ||||
| “Powered by flidget.com” in embed | ||||
| Flidget subscription (Paddle checkout & portal) | — | |||
| Webhooks for completions | ||||
| Support tier (email) | Best effort | Standard | Priority | Dedicated |
Still deciding? These cover how limits, billing, and data work in practice.
A session that reaches a natural end state in the widget (user finishes or abandons after the flow is considered complete). Partial or abandoned sessions may not count toward your plan limit—exact rules are enforced in product and documented in your dashboard.
We automatically delete older conversations on a schedule: Free keeps them 7 days, Starter 30 days, Growth and Scale 90 days (from each conversation’s start time, UTC). Export anything you need to keep before that window if you’re on a paid tier with export.
New accounts begin on the Free tier (10 completed exit chats total). Paid plans (Starter / Growth / Scale) are billed monthly through Paddle when configured — manage cards and invoices from the customer portal in Billing. That is separate from how you charge your own customers; the widget does not require Stripe, Paddle, or any specific gateway on your product.
Yes. The widget only needs a place on your cancel or subscription UI. It does not integrate with payment APIs. Teams use Flidget alongside Stripe Billing, Paddle, Razorpay, Chargebee, PayPal subscriptions, and many others.
Yes. Upgrade when you’re approaching your monthly completion limit, or move to Scale when you need unlimited volume and webhooks. Downgrades typically apply on the next billing cycle—confirm in the portal or with support.
We can offer annual terms on Growth and Scale for teams that prefer upfront commits. Mention it when you reach out—we’ll align invoices with your procurement process.
Treat Flidget like any third-party AI integration: review your model provider’s data policies and use enterprise-appropriate settings where available. We design the product so you stay in control of what you send and store.
We follow security-minded defaults (encryption in transit, isolated accounts). If you need a custom DPA, SAML, or audit requirements, Scale is the right tier to start that conversation.
Create an account, verify email, run through onboarding, and embed the widget on a staging cancel flow first.
Questions? hello@flidget.com